The process
From first call to monthly income — every step explained.
We know that handing over your property to a management company is a big decision. This page walks you through exactly what happens, in the order it happens, so there are no surprises.
What to expect
Most landlords we speak to have two questions: will it actually earn more than a long let, and how much work will I have to do? The honest answers are: usually yes, and very little. Here is the full picture.
Phase 1
Initial enquiry and discovery call
A free, no-obligation conversation to understand your property, your goals and whether serviced accommodation is the right fit.
You get in touch
Fill in the contact form or call us directly. We ask for a few basics — the property address, how many bedrooms, and whether it is currently tenanted or vacant. That is all we need to prepare for the call.
Discovery call (30 minutes)
We talk through your property, your area, and your goals. We will tell you honestly whether we think serviced accommodation makes sense — and if it does not, we will say so and explain why. There is no sales pressure. This call is about making sure the fit is right for both sides.
Income projection
Based on your property details and local market data, we produce a written income projection showing estimated monthly revenue, platform fees, our management fee, and your net income. We compare this directly against a typical long-let figure so you can see the difference clearly.
Phase 2
Property assessment and onboarding
If the numbers work and you want to proceed, we carry out a thorough assessment and prepare your property for guests.
Property visit
We visit the property in person to assess its condition, furnishing standard, and readiness for guests. We check everything from the boiler service record to the quality of the mattresses. We produce a written report with any actions required before launch.
Management agreement
We send you a clear management agreement setting out our fee, the notice period, your responsibilities and ours. We encourage you to read it carefully and ask questions. There are no hidden clauses.
Property preparation
If the property needs work before launch — a deep clean, replacement linen, a few maintenance items — we coordinate this. We have trusted tradespeople and suppliers we work with regularly. You approve any spend above an agreed threshold before we commit to it.
Professional photography
We arrange professional photography of the property. Good photos are one of the biggest drivers of booking rate and nightly rate. We do not cut corners here. The shoot typically takes two to three hours and covers every room, plus exterior shots where relevant.
Phase 3
Listing and launch
We build and optimise your listings across the major platforms and set a pricing strategy designed to maximise your income.
Listing creation
We write your property listings from scratch — titles, descriptions, house rules, and amenity lists — optimised for search ranking and conversion on each platform. We list on Airbnb and Booking.com as standard, and additional platforms where the local market warrants it.
Dynamic pricing setup
We use dynamic pricing software to set and adjust your nightly rate based on local demand, seasonality, events, and competitor pricing. Rates are reviewed and updated automatically. You will not be left on a flat rate that leaves money on the table during peak periods.
Calendar and availability settings
We set up your availability calendar according to your preferences — minimum stay lengths, blocked dates for your own use, advance booking windows. You tell us your rules; we implement them. You can request changes at any time.
Launch
Your listings go live. We monitor the first bookings closely, respond to any initial guest questions, and make any adjustments to pricing or listing copy based on early performance data.
Phase 4
Ongoing management
Once live, we handle everything. Your job is to receive your monthly income statement and payment.
Guest communication
We handle all guest enquiries, booking confirmations, pre-arrival messages, check-in instructions, and post-stay follow-ups. Guests receive prompt, professional responses at all hours. You are never contacted by guests directly unless you want to be.
Check-in and check-out
We manage the full check-in and check-out process. For most properties this is handled via a smart lock or key safe, with detailed arrival instructions sent to guests in advance. We carry out a check-out inspection after every stay.
Cleaning and linen
We coordinate professional cleaning between every stay. Linen is laundered to hotel standard. We use a dedicated cleaning team who know the property and follow a consistent checklist. Any issues found during cleaning — a broken item, a maintenance need — are flagged to us immediately.
Maintenance and repairs
Minor maintenance is handled by our team without needing to involve you. For anything above the agreed spend threshold, we contact you with a description of the issue, a quote, and a recommendation. We never authorise significant spend without your approval.
Reviews and reputation management
We respond to all guest reviews promptly and professionally. Strong reviews are the foundation of a high-performing listing. We monitor your review score continuously and address any recurring issues before they affect your rating.
Monthly income and reporting
At the end of each month, we send you a clear income statement showing total revenue, platform fees, cleaning costs, any maintenance spend, our management fee, and your net income. Payment is made directly to your nominated bank account. Nothing is opaque.
Common questions
How long does it take from first call to first booking?
For a property that is ready to go, typically two to three weeks. This covers the property visit, photography, listing creation and platform approval. If preparation work is needed, allow a little longer.
Can I still use the property myself?
Yes. You tell us which dates you want to block for personal use and we keep them clear. We just ask for reasonable notice so we can manage the calendar around your dates.
What happens if a guest damages the property?
We document the damage, raise a claim through the platform's host guarantee or damage deposit, and coordinate any repairs. We keep you informed throughout. For significant damage we contact you immediately.
What is your management fee?
Our fee is a percentage of the revenue your property generates. We discuss this on the discovery call once we understand your property and the local market. There are no setup fees or hidden charges.
What notice period do I need to give if I want to stop?
The notice period is set out clearly in the management agreement. We do not lock landlords into long contracts — we believe the relationship should work for both sides, and if it is not working, we would rather part on good terms.
Ready to take the first step?
Book a free discovery call. We will look at your property, run the numbers, and give you an honest view — no obligation, no pressure.