What we handle
Everything your property needs. Nothing you have to do.
We offer two tiers of management so you can choose the level of involvement that suits you. Most landlords start with Full Management and never look back.
Full Management
Complete hands-off operation. We handle everything from first guest enquiry to monthly income payment.
of monthly revenue, agreed on your discovery call. No setup fees. No hidden charges.
What's included
- Guest communication
All enquiries, booking confirmations, pre-arrival messages, check-in instructions, and post-stay follow-ups handled by us. Guests never need to contact you.
- Check-in and check-out
Managed via smart lock or key safe with detailed arrival instructions. We carry out a check-out inspection after every stay.
- Professional cleaning
Coordinated between every stay using a dedicated cleaning team who know the property and follow a consistent checklist.
- Hotel-standard linen
Fresh linen laundered to hotel standard for every stay. Replacements sourced and managed by us.
- Maintenance coordination
Minor maintenance handled without involving you. Anything above your agreed spend threshold is put to you with a quote before we proceed.
- Dynamic pricing
Nightly rates set and adjusted automatically using dynamic pricing software, responding to local demand, seasonality, and competitor rates.
- Listing management
Your listings on Airbnb and Booking.com kept up to date — copy, photos, availability, and house rules all managed by us.
- Review management
We respond to all guest reviews promptly and professionally, monitoring your score and addressing recurring issues before they affect your rating.
- Monthly income statement
A clear breakdown of revenue, platform fees, cleaning costs, maintenance spend, our fee, and your net income — sent every month with your payment.
Managed Lite
For landlords who want to stay involved in guest communication but hand off the operational side.
of monthly revenue. Ideal for landlords who are comfortable managing guest messages themselves.
What's included
- Check-in and check-out
Managed via smart lock or key safe. We handle the logistics; you handle the welcome messages.
- Professional cleaning
Coordinated between every stay using our dedicated cleaning team and standard checklist.
- Hotel-standard linen
Fresh linen laundered to hotel standard for every stay.
- Maintenance coordination
Minor maintenance handled by us. Larger items put to you for approval before any spend is committed.
- Dynamic pricing
Nightly rates managed automatically using dynamic pricing software.
- Monthly income statement
Full revenue and cost breakdown sent monthly with your payment.
Optional add-ons
Available on either package. Discuss these on your discovery call.
Professional photography
A full property shoot by our photographer — every room, exterior shots where relevant. Typically two to three hours. Priced per shoot.
Property preparation
If your property needs work before launch — deep clean, replacement linen, minor maintenance — we coordinate and manage it. Costs passed through at cost.
Damage claims handling
We document damage, raise claims through platform guarantee or deposit schemes, and manage the resolution. Available as a managed service for landlords who prefer not to handle disputes.
Additional platform listings
Beyond Airbnb and Booking.com, we can list on VRBO, Expedia, and direct booking channels where local demand warrants it.
How pricing works
Our fee is a percentage of the revenue your property generates — so we only earn well when you do. The exact percentage depends on your property, its location, and the package you choose. We agree it upfront on your discovery call, put it in writing, and it does not change without your agreement.
There are no setup fees, no photography fees (unless you add the photography option), and no exit fees. If the arrangement is not working for either side, the notice period is short and clearly stated in your management agreement.
Not sure which package is right for you?
Book a free discovery call. We will look at your property, your goals, and your preferred level of involvement — and recommend the package that fits.